Collector Safety Explainer
CCA Compliance
Essential safety protocols for collectors working in the field.
Anti Money Laundering
CCA Compliance
Understand anti-money laundering fundamentals and compliance.
Complaints Handling
CCA Compliance
Learn how to handle customer complaints effectively.
Forbearance & Signposting
CCA Compliance
Best practices for forbearance procedures and appropriate signposting.
Vulnerability Guidance
CCA Compliance
Identifying and properly assisting vulnerable customers.
GDPR Compliance
CCA Compliance
Understanding GDPR requirements and data protection procedures.
SM&CR – Part 3
CCA Compliance
Responsibilities under the Senior Managers & Certification Regime – Part 3.
SM&CR – Parts 1, 2 & 3
CCA Compliance
Full breakdown of Senior Managers & Certification Regime responsibilities.
Distance Lending & Collections
CCA Compliance
Updated Guidance for your compliance obligations when issuing credit and collecting remotely with a home credit loan agreement.