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Collector Safety Explainer
CCA Compliance
Essential safety protocols for collectors working in the field.
Anti Money Laundering
CCA Compliance
Understand anti-money laundering fundamentals and compliance.
Complaints Handling
CCA Compliance
Learn how to effectively manage and resolve customer complaints with confidence.
Forbearance & Signposting
CCA Compliance
Best practices for forbearance procedures and appropriate signposting.
Vulnerability Guidance
CCA Compliance
Learn how to identify and properly support vulnerable customers with care.
GDPR Compliance
CCA Compliance
Understanding GDPR requirements and data protection procedures.
SM&CR – Part 3
CCA Compliance
Responsibilities under the Senior Managers & Certification Regime – Part 3.
SM&CR – Parts 1, 2 & 3
CCA Compliance
Full breakdown of Senior Managers & Certification Regime responsibilities.
Distance Lending & Collections
CCA Compliance
Updated Guidance for your compliance obligations when issuing credit and collecting remotely with a home credit loan agreement.
Welcome to CCA Compliance e-training 👋
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Collector Safety Explainer
About This Course
Gain a solid understanding of the essential safety protocols and best practices that every collector should follow while working in the field to ensure personal safety and professional compliance.
Personal Safety Assesment
Anti Money Laundering
About This Course
Grasp the essential principles of anti-money laundering and the associated compliance requirements.
AML Assessment
Complaints Handling
About This Course
The definition of a complaint, the various methods a customer can use to express their complaints, and how to effectively address these complaints.
Complaints Handling Assessment
Forbearance and Signposting
About This Course
An overview of forbearance and its benefits for customers facing repayment challenges. Practical examples for handling payment refusals. Guidance on effectively signposting your customers.
Forbearance and Signposting Assessment
Vulnerability Guidance
About This Course
The section on identifying vulnerable customers explores practical examples using the TEXAS, BRUCE, and SPIDER frameworks. It emphasizes fostering a proactive and supportive culture while utilizing tools and techniques to effectively assist vulnerable customers. Additionally, it covers the implementation of signposting and breathing space strategies.
Vulnerability Guidance Assessment
GDPR Compliance
About This Course
An overview of your role and responsibilities under GDPR in your workplace.
GDPR Assessment
SM & CR (Part 3 Only)
About This Course
A comprehensive overview of the expectations within your firm regarding the implementation and monitoring of the Senior Managers Certification Regime (SMCR).
SMCR Part 3 Assessment
SM&CR Parts 1, 2 & 3
About This Course
The section on identifying vulnerable customers explores practical examples using the TEXAS, BRUCE, and SPIDER frameworks. It emphasizes fostering a proactive and supportive culture while utilizing tools and techniques to effectively assist vulnerable customers. Additionally, it covers the implementation of signposting and breathing space strategies.
SM & CR PART 1, 2 & 3 Assessment
Distance Lending & Collections
About This Course
Updated Guidance for your compliance obligations when issuing credit and collecting remotely with a home credit loan agreement.