The requirement of the new rules/requirements are summarized as follows:> broadening the scope of CONC 7 to make clear to firms that appropriate support should be provided to customers in, or at risk of, payment difficulty;> enhancing the FCA’s expectations around customer engagement and providing […]
Not withstanding that the majority of members were unaffected by the proposed requirements of CP23/21, I thought you would be interested to see the comments below from the FCA following protestations from your trade association regarding, inter alia, both the threshold level for inclusion and […]
