Vulnerability Guidance

CCA

4 Lessons

17 Enrolled

40 minutes

Course Content

Vulnerable Customer Guidance / Training / Assessment
How to spot vulnerable customers / situations and how to deal with then using the TEXAS, BRUCE & SPIDER training.

CCA Vulnerable Customer Guidance

31:15
CCA TEXAS training

06:25
CCA BRUCE training

04:36
CCA SPIDER training

03:38
Vulnerable Customer Assessment

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Agent / Collector

£100

Course content:- Anti Money Laundering (all) GDPR (all) Complaints (all) Vulnerable Customers (all) Forbearance & Signposting (all) Safety (all)

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Directors, SMF staff,Sole traders

£200

Course content:- Anti Money Laundering (all) GDPR (all) Complaints (all) Vulnerable Customers (all) Forbearance & Signposting (all) SMCR Part 1,2 & 3. (all)

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Management

£100

Course content:- Anti Money Laundering (all) GDPR (all) Complaints (all) Vulnerable Customers (all) Forbearance & Signposting (all) Safety (all) SMCR (Part 3 only + assessment)

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