CCA- Posted on
A joint collective statement by Ofcom, Ofgem, Ofwat, FCA the UK regulators Network. This statement outlines the expectations and standards they expect from companies and the desired outcomes for customers
The requirement of the new rules/requirements are summarized as follows:> broadening the scope of CONC 7 to make clear to firms that appropriate support should be provided to customers in, or at risk of, payment difficulty;> enhancing the FCA’s expectations around customer engagement and providing […]
Not withstanding that the majority of members were unaffected by the proposed requirements of CP23/21, I thought you would be interested to see the comments below from the FCA following protestations from your trade association regarding, inter alia, both the threshold level for inclusion and […]